Ross Group's Membership Management Software, MemberzPlus (TM) to be Licensed by Auto Club Partners Services Company

Author:

October 2008

Ross Group Inc announced today that one of the largest AAA motor clubs in the country, Auto Club Partners Services Company (ACPSC), has agreed to license Ross Group’s industry leading membership management software, MemberzPlus™. In a first of its kind transaction for Ross Group, ACPSC will purchase a MemberzPlus™Source Code License along with initial services to assist the club with the customization and implementation of the application.   Under the unique agreement, ACPSC will receive all source code and documentation for the latest edition of the MemberzPlus™ software and Ross Group personnel will work with the ACPSC team to transfer its MemberzPlus™ knowledge.

“MemberzPlus™ is an extremely robust membership management application,” explains Richard Spanier, Senior VP of Club Solutions at Ross Group. “By using MemberzPlus™ the motor club is benefiting from millions of dollars in research and development and puts them in a great position to leverage the powerful membership building features of the software to continue to strengthen and grow their franchise, while enhancing their bottom line.”

Mark Ross, President and CEO of Ross Group, explains that “By licensing the source, ACPSC will maintain the software themselves and will be able to perform their own customizations.  It is a great alternative for a club like ACPSC which has the staff and expertise to assume the ongoing maintenance tasks themselves.”  During the modification and implementation period, Ross Group will work closely with ACPSC team members to transition MemberzPlus™ to the ACPSC team.

“ACPSC looked for a comprehensive software product designed for AAA club membership processing and management.” says Angela Harper, Managing Director of Project Administration at ACPSC.  “Our objective was to modernize our membership processing application to improve the efficiency of our membership operations.  Ross Group’s MemberzPlus™ solution offered a wide range of flexible features that can help us strengthen our customers’ experiences.  We were also very impressed with the level of AAA club member business knowledge that Ross Group brought to the table. This knowledge foundation allowed us to quickly streamline our system assessment work and be in a position to leverage their membership business knowledge and leading edge technology.”  Ms. Harper says, “We are excited about this new partner relationship and the flexibility of the browser-based solution that provides configurable and modifiable solutions to meet today’s goals and to adapt to future membership processing demands.”

ACPSC, based in Wilmington, Delaware, with a member base in excess of five million members, is one of the largest motor clubs in the country and includes among others, AAA Mid Atlantic and the AAA Allied Group under its umbrella.   
Headquartered in Dayton, Ohio, Ross Group Inc is a leading supplier of software to motor clubs in North America.  The company supplies software to manage all touch points between the club and its member base. This includes membership management systems for back office and branch operations, web site management and software to integrate member management with other club systems like finance, insurance and road side assistance.

For additional information, visit the Ross Group web site at www.rossgroupinc.com or contact Richard Spanier at (770) 942-5629.