Infrastructure Analyst

Company Heidelberg Distributing Job Category Network/Systems Admin Job Type Full Time Job Title Infrastructure Analyst Contact Name Contact Phone Contact Email Job URL Posted Date 2019-04-01
Job Description Job Summary

The Infrastructure Analyst specializes in diagnosing and solving problems in complex computer systems. He/she will implement solutions and provide necessary upgrades and patches to the company’s infrastructure, including servers and phone systems. Must have three to five years of experience with desktop hardware, software applications, operating systems, servers, ServiceNow, MDM and network connectivity. Successful candidates will be security-minded and proactive in anticipating and resolving problems with maximizing efficient use of computing resources. Bachelor’s degree required.

How to Spot Our Leaders (Key Competencies and KPI’s)

- Corporate: Heidelberg Core Values, Action-Oriented, Self-Development, Drive for Results
- Department: Functional/ Technical Skills, Process Management, Organizational Agility, Problem Solving

KPI’s: Ticket resolution, Ticket ownership, Customer service survey results, Teamwork

- Essential Duties and Responsibilities & Expectations

Typical duties include:
- Working knowledge of active directory and group policy
- Administration of Mobile Device Management (MDM) environment with Air-Watch to support Apple products
- Analyzing and making recommendations for hardware and software standardization
- Server maintenance
- PowerShell scripting or automation of repetitive tasks
- ServiceNow administration
- Creating and maintaining up-to-date computer images
- Creating user accounts and managing access control based on company policies
- Maintaining an inventory of installed software and managing software licensing
- Supporting ERP system in an AS400 environment
- Resetting passwords and creating/deleting users within Active Directory
- Malware detection and removal
- After-hours support as required
- Mobile device support (Android and iOS)

Qualifications and Requirements [Include Training/Certification]

- BS or representative industry work experience required
- Routing and Switching, MPLS, SD-LAN experience required
- Advanced knowledge of Windows 7, Windows 10, Microsoft Office 2010 - 2016 and Microsoft Server 2012-2016 required
- Security competency in a Windows Environment required
- Office 365 and Exchange server working knowledge helpful
- A+, Network+, MTA, MCSA, ITIL helpful
- VMware or VDI experience helpful
- Highly experienced with storage, backup, and cloud solutions
- Experience with AS/400 helpful
- Have valid Driver’s license
- Excellent verbal and written communication skills

Working Conditions & Dress Code
- Must be to work flexible hours through the week and, sometimes weekends
- Dress code is business casual; closed-toe shoes are suggested

Physical Requirements

- While performing the duties of this job, employee is required to stand; balance; walk; climb stairs, sit; use hands to feel and handle objects, tools, or controls, including standard office equipment such as computers, phones, fax machines; reach with hands and arms; talk; hear; and have specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.

This position may constitute a “key employee” position under the Family and Medical Leave Act.
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