Director, Member Services

Company Technology First Job Category Business Development Job Type Full Time Job Title Director, Member Services Contact Name Contact Phone Contact Email Job URL Posted Date 2019-07-18
Job Description Director, Member Services

Technology First is an industry-led, industry-driven trade association. Our goal is to ensure southwest Ohio is the best-connected information technology community.

The Director, Member Services will manage outreach to the IT community. This individual is responsible for sales and retention of corporate memberships, partnerships, and sponsorships as well as support for marketing, conferences, and events.

Business Development
1) Membership
• Manage sales process to increase membership and partnerships
• Manage membership renewal process identifying members at risk and ensuring member retention
• Input and maintain sales activities in CRM (
• Maintain accuracy of company and contact information in CRM based on member and prospect meetings (including SIG listservs)
• Coordinate volunteer membership committee efforts to contact and retain members
• Attend community events as needed to promote Technology First mission

2) Sponsorship
• Identify and sell event sponsorships, conference exhibit booths, magazine advertisements, and annual partnerships

• Work with the volunteer marketing committee and staff to provide input, develop, and support marketing efforts
• Maintain membership marketing materials and event detail for website content as needed
• Assist with social media marketing
• Identify and engage guest writers from member companies to ensure quality marketing content

Event Planning
• Assist staff, volunteer committees, and sponsors to identify relevant topics and speakers for conferences and events
• Assist with sales and execution of commitments to conference and event sponsors, conference exhibitors, magazine advertisers, and annual partners
• Assist with marketing and speaking opportunities for annual partners, conference, and event sponsors

Please forward cover letter and resume to

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