3560 Pentagon Blvd, Beavercreek, Ohio

The Lead Workflow Solutions Architect is responsible for managing the day-to-day operations of the ServiceNow platform, ensuring its stability, performance, and alignment with business needs. This role leads the design and architecture of scalable ServiceNow solutions, oversees platform configurations including workflows, forms, and scripts, and ensures the organization remains current with ServiceNow releases and best practices. The position also involves hands-on work with API design, configuration, development, and deployment to support integrations and automation. Additionally, the role may require collaboration with tools like SharePoint and Power Automate to extend functionality and streamline business processes across platforms. Organizing and architecting solutions driven by new projects, designing seamless user experiences, implementing environment changes, installing software upgrades and patches, and ensuring key Service Level Agreements (SLAs) and SSDLC guidelines are met. This position mentors and assists in the training of junior-level team members.

1)      Daily Administration and Production Support for ServiceNow (50%)

2)      Development (25%)

3)      Strategic Project, Business Unit, and Vendor Management (10%)

4)      Policy/Procedure Adherence (10%)

5)      IT Strategy/Planning/Budgeting (5%)

This position must be thoroughly knowledgeable at creating web environments and software applications, configuring/installing a Content Management System (CMS), managing web server environments and technologies, and supporting an auditable release/change management process. To do so, the following are required:

• 1)      A Bachelor’s degree or 5+ years of equivalent work experience in web development at a medium to large organization.
• 2)      3+ years of proven experience with ServiceNow administration and development.
• 3)      Certifications related to ServiceNow are preferred, CSA, CIS, or CID. Micro Certifications are also a plus.
• 4)      Working knowledge of web applications, programming languages, and web-services and code such as primary .NET, Golang, Python, HTML, HTML5, SQL, CSS, CSS3, Web Services (REST/SOAP), JavaScript, JQuery, PHP, and APIs
• 5)      Ability to design/support a Software Development Life Cycle (SSDLC) and Secure Coding Standards (SCS)
• 6)      Strong working knowledge of Microsoft SharePoint, Windows Server OS, Active Directory, Azure EntraID, Microsoft SQL Server, and Grafana
• 7)      Candidate must have a strong understanding of User Interface (UI)
• 8)      Working experience in Windows and Linux environments
• 9)      Dedication to innovative, sophisticated designs and collaborative problem solving
• 10)  Candidate must either possess Security+ certification or be able to demonstrate a working knowledge of computer network and secure protocols (e.g., SSL, FTPS, SFTP, HTTPS, etc.).