The Technical Account Manager is responsible for delivering strategic and technical leadership to assigned client accounts. Acting as the primary technical advisor, this role collaborates with client IT teams and business leaders to guide infrastructure planning, solution design, and technology roadmap execution. This role bridges the gap between technical expertise and strategic account management, with a strong emphasis on trusted partnership and proactive guidance.

As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to reach clear goals. Ultimately, you'll be tasked with providing technical, product, and business knowledge to support the sales process and strengthen customer relationships.

Responsibilities:

Strategic Advisory & Planning

Solution Design & Management

Client Relationship Management

Pre-Sales Support

Qualifications:

• Previous work experience in Technical Consulting, Systems Architecture, or Solution Engineering. Experience in an IT services organization, preferably a Managed Services Provider
• Strong understanding of Microsoft environments, cloud infrastructure, and security practices.
• Excellent communication skills with technical and business audiences.
• Adept in developing IT roadmaps and across multiple clients concurrently.
• Conduct strategic business reviews with clients, aligning business needs and capabilities.
• Thrive in a team environment and operating with a “We over me” mentality.
• Familiarity with PSA and CRM systems (e.g., ConnectWise, Halo, Salesforce)
• Experience utilizing AI resources to improve efficiency and accuracy with daily tasks.
• Relevant education and/or certifications a plus.

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