Job Overview

We are seeking a motivated Junior Technology Support Engineer to join our IT team. This entry-level position is ideal for individuals passionate about technology and eager to serve others. The role involves assisting end-users with hardware and software issues, maintaining IT systems and contributing to the overall efficiency of our client’s technology infrastructure.

Key Responsibilities

• Provide first-line technical support to end-users via phone, email, or chat.
• Diagnose and troubleshoot hardware, software, and networking issues.
• Install, configure, and maintain computer systems and applications.
• Assist in setting up user accounts and workstations.
• Document technical issues and solutions in the ticketing system.
• Escalate complex problems to senior IT staff as necessary.
• Participate in routine maintenance and updates of IT systems.
• Contribute to the development of technical documentation and user guides.

Technical Requirements

• Basic understanding of computer systems, mobile devices, and other tech products.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
• Experience with help desk software and remote support tools (e.g., Zendesk, TeamViewer).
• Ability to read and interpret system logs for troubleshooting purposes.
• Exposure to scripting or programming languages like Python, Java, or Bash is a plus.
• Understanding of security protocols, including SSL and LDAP/SSO.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2-3 year of experience in a technical support, customer-facing IT role.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and collaboratively in a team environment.
• Enthusiasm for learning new technologies and continuous professional development.

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals.
• Experience with SQL databases and basic query writing.
• Familiarity with cloud services and virtualization technologies.
• Previous experience in a customer service or technical support environment.

Benefits

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Paid time off and holidays.
• Opportunities for professional growth and development.