Position Description: Expedient Technology Solutions (ETS) is a rapidly growing managed IT services company located in Miamisburg, Ohio. ETS has developed a strong reputation for providing outstanding customer service by fostering a culture of continued growth, honesty, and WOW through service. We are seeking an End User Support Specialist within the Helpdesk Department. This position is intended to be a strategic partner with the Helpdesk team. Whether your career goals are in cybersecurity, infrastructure, or penetration testing, we are committed to help guide you on your journey with experience, development, and certifications. We pride ourselves in bringing on good teammates that foster our WOW through service culture. We are a drama-free, collaborative work environment and enjoy providing personal and professional growth to all employees. 

Responsibilities

• Work assigned client tickets that can be resolved in-house in a detailed and efficient manner. This is done by over-the-phone assistance, logging into client machines remotely, and traveling onsite. • Perform account terminations, application support/vendor liaison, active directory, and file permission changes. • Work on computer performance issues and email configuration/changes. • Handle minor firewall changes and network connectivity troubleshooting. • Document and record time for all actions taken when working or resolving customer issues in the RMM system. • Triage incoming service tickets following the ETS process guidelines. • Assist in creating documentation and procedures as you see the need. • Be proactive in seeking additional duties and responsibilities. • Participate in the on-call rotation. 

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