Primary responsibility is to provide Administration, Inside Sales Support and Customer Support to new and existing ATC clients. The role includes interfacing with clients and vendors on behalf of ATC in a fast-paced, ever-changing industry. This position has potential for growth into a Consultant or Project Management role within 12 to 24 months.

Responsibilities:

Inside Support:

1. Support Existing Client Requests: Moves, Adds, Changes, Deletions, Repair Requests, Etc.
2. Learn New Technologies and Acquire Industry Recognized Certifications.
3. Explain New Products to Existing and Potential Clients; Clearly Explain Problems to Clients & Set Right Expectations for Resolution.
4. Create & Maintain Client Records; Update Details in CRM System When Necessary.·

Consulting:

1. Draft Project Work Orders; Complete Audits of Potential Client’s Current Technology Landscape; Secure Quotes From Vendors; Draft Proposals for Potential Clients; Prepare Sales Presentations.
2. Reconcile Proposed Costs to Actual Invoiced Amounts; Track and Forecast Client Revenue and Commissions.
3. Assist Project Management Team with Client Onboarding and Project Implementations.

Qualifications:

Preferred Skills:

1. Desire to develop deep technical knowledge of the voice, cloud, network, and security and data/AI ecosystems.
2. Demonstrated ability to utilize personally developed matrices to make key client-facing decisions backed by research and logic.
3. Excellent and professional written, verbal and interpersonal communication skills.
4. Proficiency in the Microsoft Office Suite, Ticketing Systems, CRMs, and various other SaaS applications (specifically Airtable, Zendesk, Hubspot, etc.)
5. Efficient and effective ability to manage projects, tasks and workload in a fast-paced environment while adhering to strict deadlines.

Preferred Consultant Skills:

1. Business Acumen
2. Comfort Around Executives and C-Suite Leadership
3. Manage Multiple Roles & Responsibilities
4. Contribute to the Team at ATC

Benefits:

1. Health Insurance
2. Dental & Vision Insurance
3. Company 401k
4. Work from home options
5. Flexible work hour options
6. Professional Development Funds available

Primary responsibility is to provide administration, inside sales support, and customer support to new and existing ATC Hospitality clients. The role includes interfacing with clients and vendors on behalf of ATC in the fast-paced, ever-changing Hospitality IT industry. This position has potential for growth into a Consultant or Project Management role within 12 to 24 months.

RESPONSIBILITIES

Inside Support:

• Support existing client requests; take action and monitor, facilitate, open, and prioritize ticket requests, etc.
• Maintain up-to-date communication with ATC’s Hospitality clients.
• Schedule support call bridges between site contact and vendor support team.
• Create and maintain client records; update details in the CRM system.
• Explain technologies to existing and potential clients; clearly explain problems to clients and set the proper expectations for resolution.

Consulting:

• Draft project work orders; complete audits of potential clients’ current technology landscape; secure quotes from vendors; draft proposals for potential clients; prepare sales presentations.
• Reconcile proposed costs to actual invoiced amounts; track and forecast client revenue and commissions.
• Assist project management team with client onboarding and project implementations.

QUALIFICATIONS

Preferred Skills:

• Desire to develop deep technical knowledge of hotel wireless, back-of-house network, phone, point-of-sale (POS), and FTG\GRE ecosystems.
• Excellent and professional written, verbal and interpersonal communication skills.
• Proficiency in Microsoft Office Suite, ticketing systems, CRMs, and various other SaaS applications (specifically Airtable, Zendesk, HubSpot, etc.)
• Efficient and effective ability to manage projects, tasks, and workload in a fast-paced environment while adhering to strict deadlines.

Preferred Consultant Skills:

• Business acumen.
• Eagerness to learn and acquire new skills.
• Manage multiple roles and responsibilities.
• Excellent phone and communication skills.
• Contribute to Team ATC.

Position Type

Full-Time/Regular

• The Manager, Cyber Operations is responsible for ensuring the successful execution of operational and project-related activities associated with the Credit Union’s IT Security systems. This role manages Information Security Engineers II and the Cyber Operations Analysts by providing day‐to‐day guidance on tasks including those related to data security related activities. The role is also responsible for addressing gaps and minimizing ongoing risks associated with IT Security’s operational functions in conjunction with other IT teams, Internal Audit, and Enterprise Risk Management functions.

  1)      IT Security Operations Support & Maintenance (50%)

• a)       Supervise the activities of the Cyber Operations and Security Operations teams.
• b)      Oversee SolarWinds Observability network monitoring, management and alerts.
• c)       Oversee WPCU’s Vulnerability Monitoring, Assessment & Management program.
• d)      Ensure IT security applications, appliances, and servers are maintained with proper
• security patches and hardware/software updates.
• e)      Ensure assigned IT Security vendors comply with regulatory, contractual, licensing, and
• service level agreements.
• f)        Leads the cyber incident response phases of identification, containment, eradication,
• and recovery for any intrusions or ransomware.
• g)       Coordinate with the WPCU ISO in the evaluation, selection, and implementation of
• security solutions and/or tools as part of the overall IT security program.
• h)      Act as the vendor‐owner for assigned IT Security managed services providers and
• participate in vendor due diligence reviews, including annual performance assessments.
• i)        Ensure assigned business units are operating efficiently and reliably, comply with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level.

• 2)      Leadership & Personnel Management (35%)

• a)       Assign, prioritize, track, and review progress on tasks for assigned staff.
• b)      Perform Resource planning and estimating.
• c)       Supervise, coach, and regularly review the performance of staff.
• d)      Execute coaching improvement plans and make recommendations for promotions.
• e)      Participate in regularly scheduled IT Leadership Team staff meetings.
• f)        Take part in Disaster Recovery and/or Business Continuity triage efforts as assigned or
• required by the BCP Command Team during a formally declared event.

• 3)      Planning and Budgeting (10%)

• a)       Provide the Project Management Office with work effort estimates on projects.
• b)      Ensure proper time tracking by staff and approve time entry.
• c)       Create vendor SOWs as needed and handle associated invoice approvals.
• d)      Provide input to the IT budgeting and planning processes throughout the year.
• e)      Contribute to the overall technology strategy and rolling IT 3‐Year Operating Plan.

• 4)      Internal Audit and Regulatory Exam Support (5%)

• a)       Provide input to annual regulatory exams and third-party IT audits conducted by Internal Audit.
• b)      Provide input to various Risk Assessments conducted by Enterprise Risk Management.

Required Skills

This role is skilled and knowledgeable in information security protection and programs, reporting, communications processes, and continuous improvement: 

1)      Bachelor’s Degree in Business, Information Technology, Information Security, Computer Science, or a related field of study.

2)      Seven (7) or more years of experience in the information technology field with at least 3 years of

experience in support of information security and/or network security technologies.

3)      Three (3) or more years of prior supervisory/leadership experience at the Manager or Technical

Lead level; must have managed work efforts in a complex, enterprise environment.

4)      Experience in managing and maintaining SolarWinds Observability solutions

5)      Proven experience and expert‐level knowledge of Microsoft Windows operating systems and

Microsoft Active Directory.

6)      Demonstrated knowledge of computer networking and secure protocols (e.g. SSL, FTPS, HTTPS,

IPSEC, etc.). A Network+ or Cisco Certification is preferred.

7)      Proficiency in security technologies such as user access management, security monitoring, and

data encryption.

8)      Experience supporting IT or Information Security in a financial institution is desired.

9)      Knowledge of new and/or innovative initiatives that have improved efficiency, quality, security,

and service levels within the IT security arena.

10)  A current CISSP or CISM certification is a plus.

Position Type

Full-Time/Regular

The Cyber Operations Analyst (COA) helms Wright-Patt Credit Union’s (WPCU) Cyber Integrity Center (CIC). They are responsible ensuring the performance, availability and integrity of WPCU’s networks, mission-critical applications and data. They are tasked with providing technical expertise in all areas of network, system, and application security. They coordinate with various teams in the Information Technology (IT) department, Information Security, and other stakeholders to resolve and optimize network performance, triage outages and protect WPCU’s infrastructure, end points and data. The COA manages WPCU’s vulnerability management program and is the first to respond to cyber security incidents. They report on cyberthreats and work with IT Security Engineers and other stakeholders to implement any changes needed to protect WPCU’s infrastructure and data.

1)      Cyber Threat Management ‐ Collect, analyze, triage, and disposition of information from all threat sources. Maintain Anti-virus, IDS/IPS & EDR signatures, rules, or other defensive countermeasures that “arm and inform” monitoring infrastructure based on analyzing the threat intelligence. (35%)

2)      Monitoring and Analysis – Proactively monitor the availability and performance of WPCU’s networks and mission‐critical applications. Track system performance against defined service level agreements. Coordinate with other IT staff to correct issues and optimize services. (25%)

3)      Incident Response – Detect, triage, analyze, respond & recover from system outages and suspicious activity. Troubleshoot issues & escalate to the appropriate teams for resolution. (10%)

4)      Logging ‐ Perform audit logging of users, applications, networks, systems, and access to physical assets. (10%)

5)      Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, risk mitigation activities and operating controls to leadership to ensure member impact and risk is mitigated. (10%)

6)      Documentation – Properly document incidents, systems and procedures. (10%)

Required Skills

1)      2‐5 years of experience in the information technology field.

2)      Bachelor’s Degree is desired, preferably information technology or computer science.

3)      CompTIA Security+, CySA+, or EC‐Council Certified Ethical Hacker (CEH) certification required. Candidates without these certificates will be considered, however they may be required to obtain certification within the first year.

4)      Experience with managing and securing both on-premises and hosted systems and applications.

5)      Working knowledge of network defense, forensics, reverse engineering, and incident response.

6)      Working knowledge of network administration, traffic analysis, and troubleshooting.

7)      Excellent written and verbal communication skills.

Job Overview

We are seeking a motivated Junior Technology Support Engineer to join our IT team. This entry-level position is ideal for individuals passionate about technology and eager to serve others. The role involves assisting end-users with hardware and software issues, maintaining IT systems and contributing to the overall efficiency of our client’s technology infrastructure.

Key Responsibilities

• Provide first-line technical support to end-users via phone, email, or chat.
• Diagnose and troubleshoot hardware, software, and networking issues.
• Install, configure, and maintain computer systems and applications.
• Assist in setting up user accounts and workstations.
• Document technical issues and solutions in the ticketing system.
• Escalate complex problems to senior IT staff as necessary.
• Participate in routine maintenance and updates of IT systems.
• Contribute to the development of technical documentation and user guides.

Technical Requirements

• Basic understanding of computer systems, mobile devices, and other tech products.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
• Experience with help desk software and remote support tools (e.g., Zendesk, TeamViewer).
• Ability to read and interpret system logs for troubleshooting purposes.
• Exposure to scripting or programming languages like Python, Java, or Bash is a plus.
• Understanding of security protocols, including SSL and LDAP/SSO.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2-3 year of experience in a technical support, customer-facing IT role.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and collaboratively in a team environment.
• Enthusiasm for learning new technologies and continuous professional development.

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals.
• Experience with SQL databases and basic query writing.
• Familiarity with cloud services and virtualization technologies.
• Previous experience in a customer service or technical support environment.

Benefits

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Paid time off and holidays.
• Opportunities for professional growth and development.

Valley Asphalt is seeking a dynamic and results-oriented Director of IT Applications and Integrations to lead our application portfolio strategy, development, implementation, and integration efforts. Reporting to the Chief Information Officer, the Director will be responsible for ensuring our business applications effectively support organizational goals, drive efficiency, and provide seamless user experience through robust and well-managed integrations. This role demands a strategic thinker with strong technical acumen, exceptional leadership skills, and a proven track record of delivering complex application and integration projects.

Responsibilities include: Strategic leadership and planning, application portfolio management, integration strategy and execution, stakeholder management and collaboration, and budget and vendor management. 

Click Here for full job description and to apply!

Description Expedient Technology Solutions (ETS) is a rapidly growing managed IT services company located in Miamisburg, Ohio. ETS has developed a strong reputation for providing outstanding customer service and for being a collaborative, strategic partner. We are looking for an experienced Infrastructure Support Engineer to join our growing team!

Responsibilities • Assist with projects that range from configuring and upgrading firewalls, switches, wireless networks, O365 migrations, server migration/upgrades (physical, virtual, cloud-based, and Microsoft Exchange), backup solution deployment, and cybersecurity solutions for ETS Clients. • Work with junior level team members to provide training and assist with escalations. • As needed, resolve client IT issues and requests over the phone or via remote connection to client systems and infrastructure through our RMM and PSA tools. o Typical client IT issues and requests include active directory, group policy, server, networking (wireless, firewalls, switches), and application liaison support. • Use established processes and procedures to manage your assigned service and project tickets in the RMM system. • Document and record time for all actions taken when working or resolving customer issues in the RMM system. • Participate in the after-hours on-call rotation as the EOC (Engineer On-call). • Perform other duties as assigned.

Technical Skills – Experience with 1 – 2 of the following: • Ability to implement and support Virtualization environments, including VMWare and Hyper-V. • Ability to implement and support Cloud environments, including Office 365, Azure, and/or AWS. • Ability to implement and support Network Infrastructure, including Fortinet, Extreme Networks, and/or Aruba. • Experience supporting complex Wireless Networks, utilizing Extreme Networks/Aerohive and Fortinet. • Experience implementing and supporting Backup/Disaster recovery, utilizing Veeam.

Essential Skills • Effectively communicate with clients and ETS team members. Communication is key to our success. • Be innovative and consultative when collaborating with clients. The value of ETS comes not only from solving the client’s issues but helping to avoid reoccurring issues. • Follow ETS policies, procedures, and service delivery expectations to ensure consistency. • Collaborate with team members on projects and issues as necessary. Provide and receive training as necessary.

Expectations & Professional Growth • Work scheduled hours Monday through Friday 8:00AM – 5:00 PM, with after-hours support and project tasks as needed. Schedule flexibility will be provided as determined by manager for after-hours tasks. • It is expected you will continue to grow as team member through continued education (certification plan), research and study, and interaction with other professionals and leaders. • In addition to working in the ETS office, occasional travel to local customer sites may be required. Reliable transportation is necessary. 

Click Here for more information on the job listing and to apply!

Will be responsible for migrating legacy apps built on IBM tech to SOA using Spring boot and Angular and part of team to build solutions which will be used by organization. Will create web application using Angular 15+ and Spring boot and part of team where to create solution to Call Multi-tenant DB and multi schema DB simultaneously. Will be involved in creating DB2 queries and writing test cases using junit and Mockito and involve in daily scrum (AGILE) meetings, sprint planning, refinement and participating in retrospective and presenting demo at the end of the sprint. Will collaborate and work together with offshore teams and perform continuous integration and continuous deployment operations using Jenkins. Will be involved in weekly meetings with users and project managers to provide advice on the technical feasibility for the future functionalities/enhancements and follow standards for the application team and ensuring proper documentation is created for all the latest releases to ensure ease of ongoing maintenance, recommend new standards as necessary. Will communicate timely status on development items to the management team, as well as raise/work to resolve issues impacting development and improve performance of source code using industry standard methodologies. Will use Java/J2EE, Core Java, Javascript, Typescript Windows 10,Unix, Linux, MacOS Hibernate, Spring, JPA, NodeJS, Google Dialog Flow, IBM Watson Singleton, Factory, Proxy, Strategy Pattern Oracle, MySQL, MongoDB And Elastic Search Angular 4+, JavaScript, JSP, Servlet, HTML5, CSS3, jQuery, AJAX, XML/XSLT, Material-UI Tortoise SVN, Bitbucket, GitHub, GitLab

Bachelor’s degree in Aeronautical Engineering or Computer Information Systems, 60 months experience. Will accept Software Developer or Software Engineer experience for the position.  foreign equivalent accepted, 40 hrs a week, Send resume to Winsupply Inc., Attn: Michelle Derrickson, IT-Recruitment@winsupply.com

Details:

Will work with executives, product owners, development teams, and other stakeholders to conceptualize new application projects and analyze legacy applications and devise a plan to modernize them into a microservices architecture.

Translates business requirements into technical requirements for projects, recommends technical resources and task assignments and provide an estimate for development activities. Will own technical decisions, production of architectural artifacts, and technical designs for assigned projects and collaborates directly with project teams, writing code and offering guidance on best practices in Java, Spring Boot, and TypeScript to support the development of complex applications and features. Performs code review for microservices and user interface developed by other developers.

Works on analyzing performance of applications and finetuning SQL queries in various Relational Database systems like DB2, Maria DB and work on data modelling and table design for relational database backend, coordinating with database administrators. Will assist technical staff with resolving technical issues during the project and document the operational processes and procedures for application deployment, use, and security details.

Will do Risk identification and develop a mitigation plan. Plans deployment activity (Pre implementation, post implementation & backout plan) and manage the application release into production and set up monitoring capabilities for applications and establish measurement criteria to assess performance. Will provide support and transfer knowledge to the support teams. And coordinate across different teams to manage incident or outage situations.

Will help establish and employ organization-wide software development standards and patterns and partners with product owners and software development managers, ensuring application and system functionality meets the business requirements, performance goals, and measures, participates in the platform engineering process helping to automate all areas of the SDLC.

Will stay current with industry trends and emerging technologies related to Winsupply’s architecture needs, helping to integrate relevant advancements into our environment. Will use Core java, J2EE, Java Script (Node JS, React, Angular) HTML, CSS, Python Scripting, COBOL, JCL, CICS, Relational Database System (Sybase, Oracle, DB2, MySQL and Elastic Search, Google App Engine, Firebase, Google Cloud Run, AWS Lambda, Terraform, GIT, Bit Bucket, maven, Gradle, Endeavor, VSAM, TSP/ISPF, IBM File Manager, IBM SAR Express, IBM Mainframe Utilities.

Qualifications:

Master’s degree in computer engineering or science, Information Science, 24 months experience or bachelor’s degree with 60 months experience will be considered in lieu of master’s degree. Will accept Programmer Analyst, Sr. Associate Projects or Software Developer experience for the position.  foreign equivalent accepted, 40 hrs a week, Send resume to Winsupply Inc., Attn: Michelle Derrickson, IT-Recruitment@winsupply.com

Responsibilities:

• Design, implement, and manage network infrastructure (LAN, WAN, WLAN, VPN, Firewalls, Routers, Switches).
• Architect, deploy, and manage cloud infrastructure across multiple cloud providers (AWS, Azure) including IaaS, PaaS, and SaaS offerings.
• Design and implement disaster recovery and business continuity plans for cloud and hybrid environments.
• Configure and maintain network security devices and software, including firewalls, routers, switches, and VPNs.
• Monitor network and cloud performance, identify, and resolve issues, and optimize for efficiency.
• Manage and improve upon existing network monitoring tools.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).  
• 7+  years of experience in network and cloud engineering.
• Strong understanding of networking protocols (TCP/IP, BGP, OSPF).
• Hands-on experience with cloud platforms (AWS, Azure).
• Experience with network security principles and practices.
• Strong PowerShell scripting language.
• Excellent troubleshooting and problem-solving skills in complex hybrid environments.
• Excellent communication and collaboration skills.
• Strong time management skills with the ability to handle multiple priorities.

EOE/M/F/Disabled/Veteran/DFSP

Click Here to apply!