The Technical Account Manager is responsible for delivering strategic and technical leadership to assigned client accounts. Acting as the primary technical advisor, this role collaborates with client IT teams and business leaders to guide infrastructure planning, solution design, and technology roadmap execution. This role bridges the gap between technical expertise and strategic account management, with a strong emphasis on trusted partnership and proactive guidance.

As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to reach clear goals. Ultimately, you'll be tasked with providing technical, product, and business knowledge to support the sales process and strengthen customer relationships.

Responsibilities:

Strategic Advisory & Planning

Solution Design & Management

Client Relationship Management

Pre-Sales Support

Qualifications:

• Previous work experience in Technical Consulting, Systems Architecture, or Solution Engineering. Experience in an IT services organization, preferably a Managed Services Provider
• Strong understanding of Microsoft environments, cloud infrastructure, and security practices.
• Excellent communication skills with technical and business audiences.
• Adept in developing IT roadmaps and across multiple clients concurrently.
• Conduct strategic business reviews with clients, aligning business needs and capabilities.
• Thrive in a team environment and operating with a “We over me” mentality.
• Familiarity with PSA and CRM systems (e.g., ConnectWise, Halo, Salesforce)
• Experience utilizing AI resources to improve efficiency and accuracy with daily tasks.
• Relevant education and/or certifications a plus.

Click Here for full job description and to apply!

Intrust IT is searching for eager, empathetic, and purpose-driven students to join our growing service desk team. Come join a company voted one of the best places to work in Cincinnati and enjoy a culture of transparency, engagement, and ownership. Our internship program is designed to offer building blocks for experience in the IT world. You will be exposed to entry level work and can gain experience specific to your degree path and skill set. This position will be located in our physical office in Blue Ash with emphasis on capability of work station set-ups. Intrust IT is the landing place for those seeking to hone their passion for technology into a career, not the jumping-off point. This includes our internship students.

This is a full-time internship, Monday - Friday, in-office at our location: 9850 Redhill Drive Cincinnati, OH 45242.

You should apply if the following statements are true

• Passionate about serving others. You genuinely enjoy the opportunity to help those seeking assistance.
• A people person with excellent interpersonal skills. Talking to strangers comes naturally to you.
• A complex problem solver. You thrive on developing solutions to problems that haven’t been solved and have a proven troubleshooting methodology.
• A flexible team player. You embrace collaboration with others and don’t mind shifting gears at a moment’s notice.
• Someone that takes pride in ownership. You care deeply about what the quality of your work represents and are highly detail oriented.
• Impassioned learner. You value providing and receiving training, coaching, and feedback.
• Believe that busy is good. You aren’t afraid of hard work or working hard and thrive in a fast-paced environment.
• Happiness is paramount. You work hard and you play harder.
• Experienced in troubleshooting & configuration of various workstation and server operating systems, line of business applications, Microsoft Office products, and printers.
• Experienced in the administration of Microsoft 365 and multiple configurations of Active Directory.

What you will be doing

• Hands on experience with workstation buildouts to meet clients’ specific needs
• Troubleshoot & resolve technical support requests from clients to help advance your skill level
• Interacting with & gathering information from clients to create new support requests
• Familiarization with our ticketing system
• Office 365 & Active Directory administration exposure
• Gain experience on how to resolve client issues with client applications, workstations, servers, printers, and networking infrastructures.
• Assist clients with email issues, administration, and change requests.
• Occasionally assist with project implementations.
• As your experience and comfort level matures, we will work with you to find other areas to give you hands-on exposure to those items. Cybersecurity response, network and endpoint remediation techniques, and complex project architecture / deployment are just a few items that are a possibility.

Click Here for full job description and to apply!

PE Systems, Inc. has a great opportunity for an Acquisition Program Manager/Scheduler, Senior supporting Training Directorate at the Wright-Patterson AFB, OH location. The mission of the Training Directorate is to develop, deliver, and sustain integrated training capabilities to employ war-winning airpower.

PE Systems, Inc. genuinely cares about their employees. We bring together the best people and the best careers. Our family of talented and focused professionals enjoy PE Systems’ generous PTO and Holidays, great benefits and great pay.

Voted Best Places to Work in Dayton, OH since 2022!

General Functions:

• Develop, report, and maintain schedules and metrics that are needed to track program status.
• Have a working knowledge of and be able to effectively apply Earned Value Management (EVM) principles in order to evaluate and report program health and status.
• Apply an understanding of DoD and AF Program/Project analysis to plan, organize, complete and present assessments of program/project activity management concepts, analyses, studies and procedures to senior leadership.
• Evaluate implications of existing or proposed projects, programs, processes, and policies/laws and recommend improvements to the Government point-of-contact (POC).
• Assist the PM and Acquisition Team in: the planning and organizing of program management activities, and/or analyses efforts of a group of specialists, and /or advising on and performing work related to program management.
• Plan, organize, complete, and present assessments of program management concepts, analyses, studies, and procedures.
• Assist in performing a wide range of activities including gathering a variety of program information, conducting analyses, acquisition strategy planning, pre-award and post-award document preparation, and milestone planning, tracking, scheduling, briefing preparation, staff coordination, and decision documentation preparation.
• Provide support to establish and maintain databases and assist in the development and analysis of key program metrics.
• Assist in developing and integrating risk management plans and strategies and support program briefings.
• Assist in determining program progress and effectively communicate recommendations orally and in writing to higher organizational management.
• Develop, report, and maintain schedules and metrics that are needed to track program status.
• Shall have a working knowledge of/be able to effectively apply Earned Value Management (EVM) principles in order to evaluate and report program health and status.
• Establish and maintain effective professional working relationships with co-workers, and customers. 
• Interface and coordinate with lateral USG organizations, i.e. headquarters, major commands, aircraft wings/squadrons, test agencies, and USAF Centers or other external agencies as required in order to accomplish assigned tasks.
• Assist with the resolution of programmatic issues including, but not be limited to, interfacing/querying Air Staff, Air Force Major Command, and Department of Defense personnel.
• Document the status, decisions, and open actions to be resolved because of inquiries, and deliver executive-quality products to the PEO/Deputy.
• Assist with the proper coding and filing of Directorate records within the Air Force guidelines, and shall be knowledgeable in the use of Air Force Records Information Management System (AFRIMS) and proficient with the Electronic Records Management (ERM) system per AFI 33-364 and AFMAN 33-363.
• Demonstrate an understanding of DoD acquisition processes, and analytical methods or techniques to gather, analyze, and evaluate information required by programs or project managers and Mission Partners; draw conclusions and devise solutions to problems relating to improvement of acquisition effectiveness and compliance; develop and draft acquisition documentation and ensure quality control; many perform work measurement studies, program or operations efficiency reviews, cost studies, or workload change impact analyses; and rely upon and use automated management information systems in performing fact finding, analytical, and advisory functions.
• Apply an understanding of contracting policies and processes for the purpose of analyzing requirements and developing solutions to include pre-award and post-award situations.
• Shall sign a non-disclosure agreement (NOA) for any pre-award assistance with source selections and other reviews requiring access to proposals or proprietary information of other Contractors whether pre- or post-award.
• Apply understanding in the application of acquisition management initiatives such as buying commercial items (i.e. acquisition of Non-developmental Items (NOi), Commercial off­the-shelf (COTS) items, and FAA certified items), Commercial Practices (such as Performance Based Business Environment), Earned Value Management System (EVMS), Evolutionary Acquisition and Agile Acquisition of the Integrated Defense Acquisition, Technology and Logistics Life Cycle Management System and Acquisition Streamlining.
• Assist in planning, organizing, and managing critical aspects of the development, production, and/or deployment of systems, subsystems, and equipment.
• Apply DoD acquisition procedures, analytical methods and techniques to gather, analyze, and evaluate information required by program/project managers and Mission Partners.
• Have an understanding of current Air Force acquisition regulations, guidelines, and processes to integrate, communicate, coordinate, organize, and plan technical and acquisition efforts across a broad spectrum of functional disciplines (i.e. Technology development and integrating engineering, program control, foreign disclosure, test and deployment, configuration management, production and manufacturing, quality assurance, and logistics support).
• Support the acquisition program management full life cycle requirements of systems, subsystems, and equipment throughout the case life cycles.
• Provide recommendations in support of overall training systems to include, but not be limited to, systems requirements identification and documentation, simulation and support systems design activities, SIMCERT, planning site bed-down and facility planning, sustainment planning, installation, test and integration, acceptance and eventual integration into the field training unit (FTU) and sustainment.
• Assist in providing acquisition program analysis support, including technology development and integrating engineering, program control, foreign disclosure, test and deployment, configuration management, production and manufacturing, quality assurance, and logistics support.
• Assist in the management of Instructional Systems Design (ISO) processes which include, but is not limited to, managing/conduction proposal analysis/reviews, courseware requirement reviews, various working groups and program management reviews.
• Assist in the management of Training Systems Analysis (TSA) efforts for system modifications and emerging training requirements.
• Arrange and support various program actions such as meeting attendance; meeting minutes; milestone planning, tracking, and scheduling; briefing preparation; staff coordination; risk management plan and strategy development and integration; and decision documentation preparation.
• Develop and prepare briefings in the required format for approval by the Government Program Manager to provide program status.
• Assist with development of documentation and funding requirements leading to program implementation.
• Assist in identifying and resolving any program management issues.
• Assist in the review of documentation for programmatic considerations and issues and shall assist in recommending solutions or improvements.
• Assist the Program Management Office (PMO) with development and review of Should Cost/Will Cost Estimates and programming of funds for POM submission into the FYDP.
• And more....

Qualifications:

• Education/Certifications/Experience/Skills:
• MA/MS with 10-14 years of directly related experience or BA/BS with 14-16 years of directly related experience or at least 15 years of directly related experience to this discipline. 
• Must be proficient in the use of MS Project and Microsoft programs (including Excel, Word, Outlook) 
• Must be able to transport self to various facility sites, as required.  If using own motor vehicle, must possess a valid driver’s license and proof of insurance. 
• Must have the ability to solve problem problems and troubleshoot various situations to develop successful outcomes within established program / project guidelines. 
• Must have the knowledge, experience and demonstrated ability to perform tasks related to the technical/professional discipline they are performing.   

Click Here for full job description and to apply!

PE Systems, Inc. has a great opportunity for a Test and Evaluation Engineer, Senior supporting Training Directorate at the Wright-Patterson AFB, OH location. The mission of the Training Directorate is to develop, deliver, and sustain integrated training capabilities to employ war-winning airpower.

PE Systems, Inc. genuinely cares about their employees. We bring together the best people and the best careers. Our family of talented and focused professionals enjoy PE Systems’ generous PTO and Holidays, great benefits and great pay.

Voted Best Places to Work in Dayton, OH since 2022!

General Functions:

• Provide technical support in test and evaluation (T&E) for aeronautical systems, subsystems, and equipment.
• Serve as systems analyst and subject matter expert (SME) to support technical evaluation efforts.
• Deliver software-specific T&E support to ensure system software performance is properly assessed.
• Assist in the design phase of T&E programs to align with acquisition milestones and technical goals.
• Contribute to planning and execution of T&E activities, ensuring alignment with program objectives.
• Support performance assessment of aeronautical systems throughout the acquisition life cycle.
• Aid in the analysis and reporting of T&E results to inform decision-makers and stakeholders.
• Prepare, maintain, and update test documentation, including plans, procedures, and reports.
• Review T&E documentation for compliance with specifications, performance requirements, and guidance.
• Recommend improvements to test documentation and procedures for greater accuracy and effectiveness.
• Conduct tradeoff studies to evaluate and recommend alternative T&E strategies and methods.
• Participate in integrated test teams and readiness reviews, providing input during major test events.
• Assess capability and availability of DoD and civilian test facilities and resources for planned testing.
• Monitor and report on ongoing T&E efforts at both contractor and government testing sites.
• Perform data analysis using modeling and simulation to optimize testing techniques and identify areas for further exploration or refinement.
• Recognized as highly skilled with advanced knowledge and experience in their technical/professional field, with the ability to apply relevant standards, procedures, and practices.
• Oversees and guides junior and journeyman personnel, providing expert support across Program Office, Enterprise, and Staff-level interfaces

Qualifications:

• MA/MS Degree with 10 years of directly related experience or BA/BS with 12 years of directly related experience or 15 years of directly related experience to this discipline.
• Must possess and maintain a government security clearance at the Secret Level.
• Must be proficient in the use of Microsoft Office Applications and other standard applications.

Click Here for full job description and to apply!

3560 Pentagon Blvd, Beavercreek, Ohio

The Lead Workflow Solutions Architect is responsible for managing the day-to-day operations of the ServiceNow platform, ensuring its stability, performance, and alignment with business needs. This role leads the design and architecture of scalable ServiceNow solutions, oversees platform configurations including workflows, forms, and scripts, and ensures the organization remains current with ServiceNow releases and best practices. The position also involves hands-on work with API design, configuration, development, and deployment to support integrations and automation. Additionally, the role may require collaboration with tools like SharePoint and Power Automate to extend functionality and streamline business processes across platforms. Organizing and architecting solutions driven by new projects, designing seamless user experiences, implementing environment changes, installing software upgrades and patches, and ensuring key Service Level Agreements (SLAs) and SSDLC guidelines are met. This position mentors and assists in the training of junior-level team members.

1)      Daily Administration and Production Support for ServiceNow (50%)

2)      Development (25%)

3)      Strategic Project, Business Unit, and Vendor Management (10%)

4)      Policy/Procedure Adherence (10%)

5)      IT Strategy/Planning/Budgeting (5%)

This position must be thoroughly knowledgeable at creating web environments and software applications, configuring/installing a Content Management System (CMS), managing web server environments and technologies, and supporting an auditable release/change management process. To do so, the following are required:

• 1)      A Bachelor’s degree or 5+ years of equivalent work experience in web development at a medium to large organization.
• 2)      3+ years of proven experience with ServiceNow administration and development.
• 3)      Certifications related to ServiceNow are preferred, CSA, CIS, or CID. Micro Certifications are also a plus.
• 4)      Working knowledge of web applications, programming languages, and web-services and code such as primary .NET, Golang, Python, HTML, HTML5, SQL, CSS, CSS3, Web Services (REST/SOAP), JavaScript, JQuery, PHP, and APIs
• 5)      Ability to design/support a Software Development Life Cycle (SSDLC) and Secure Coding Standards (SCS)
• 6)      Strong working knowledge of Microsoft SharePoint, Windows Server OS, Active Directory, Azure EntraID, Microsoft SQL Server, and Grafana
• 7)      Candidate must have a strong understanding of User Interface (UI)
• 8)      Working experience in Windows and Linux environments
• 9)      Dedication to innovative, sophisticated designs and collaborative problem solving
• 10)  Candidate must either possess Security+ certification or be able to demonstrate a working knowledge of computer network and secure protocols (e.g., SSL, FTPS, SFTP, HTTPS, etc.).

The Manager, IT Networks is a key leadership role responsible for the design, implementation, maintenance, and optimization of the organization's entire network infrastructure. This position leads a team of network engineers and administrators, ensuring network reliability, performance, and security across all locations and environments.

The Manager, IT Networks plays a crucial role in network strategy, capacity planning, and supporting business initiatives through robust and scalable network solutions.

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, Network Engineering, or a related field, or equivalent1 practical experience.
• Minimum of 5 years of progressive experience in network engineering and operations.
• Extensive hands-on experience with enterprise-grade routing and switching protocols (e.g., BGP, OSPF, EIGRP, VLANs, Spanning Tree).
• In-depth knowledge and experience with leading firewall technologies (e.g., Palo Alto, Cisco ASA/FTD, Fortinet).
• Strong understanding of VPN technologies (IPsec, SSL VPN), network segmentation, and network access control (NAC).
• Proven experience with wireless network design and management (e.g., Fortinet, Cisco Meraki, Aruba, Cisco Wireless LAN Controllers).
• Familiarity with cloud networking concepts (e.g., AWS VPCs, Azure VNets) and hybrid cloud connectivity.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Demonstrated ability to lead, motivate, and develop a high-performing technical team.
• Ability to manage multiple projects simultaneously and prioritize effectively in a dynamic environment.

Click here for full job description and to apply!

Part-time in Wapakoneta, OH:

We are seeking a highly motivated and skilled Call Center Technician to join our team. The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs.

Call Support Technician Position Description:

• Answer live Technical Support telephone calls in an accurate and professional manner
• Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
• Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database

Customer Service Representative Position Description:

• Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television
• Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
• Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database

Skill Requirements:

• Experience in basic home networking including Wi-Fi
• Experience in TCP/IP and Internet applications
• Experience with Windows and Macintosh operating systems
• Ability to quickly analyze and pinpoint problems
• Exceptional writing skills and verbal communication skills
• Possess a positive, caring and helpful attitude
• Possess excellent telephone skills
• Have strong team orientation
• Ability to work flexible hours and weekends

Click here for full job description and to apply!

Full-time in Wapakoneta, OH:

The Construction Foreman should be skilled in both managing people and projects.  This role will be pivotal in building and growing the new department for in-house telecommunication construction projects. Individual works with the crew members and Director of Construction to ensure projects are constructed in accordance with design, budget and schedule.

Construction Foreman Responsibilities:

Responsibilities include, but are not limited to, the following:

• Assisting in building out both underground and aerial aspects of the fiber network, which requires the quality to be held to the strictest of standards. Supervising in-house resources
• Provide feedback based on information received and knowledge of industry standards and experience
• Working knowledge in underground utility construction, including conduit construction, knowledge of Outside Plant Safety and Procedures, working knowledge of engineering work prints, and the ability to understand and interpret construction documents as applicable
• Responsible for managing timelines and ensuring the schedule is maintained
• Ensure that resources are available for the start of construction, splicing, and clean-up
• Complete construction worksheets every morning and ensure their accuracy
• Track daily production for crew and ensure to achieve schedule demands at all times
• Track crew time and fill out the appropriate paperwork to ensure accuracy
• Making sure that specifications are being met and standards are being followed for both construction and safety
• Ensure that the crew has safety vests, cones, truck signs, hard hats, and any other required safety gear. Safety is very important, and our crew must maintain a professional appearance
• Ensure that the crew has appropriate tools and equipment on-site at all times
• Ability to engage with the customer/client, and establish a cohesive relationship
• Ability to listen to customer’s needs and propose solutions to help resolve their issues
• Ability to interface with property owners in an appropriate manner to ensure their concerns are heard
• Be able to communicate internally and externally the technical aspects of the project in a clear and concise way

Fiber Construction Crew Foreman Requirements:

• 5+ years’ experience as a Foreman in the utility/construction industry
• Driver's License required, CDL preferred
• Experience in scheduling projects and reporting project status
• Strong communication and writing skills with the ability to clearly explain issues to contractors and fellow employees
• Strong attention to detail, ability to meet strict deadlines and good time management skills
• Must be able to operate all equipment necessary to complete tasks assigned to the crew

Click here for full job description and to apply!

Part-time in Wapakoneta, OH:

The Network Technician is responsible for providing the highest level of customer service by resolving clients’ technical and network-related issues that affect the performance and stability of system operations. The Network Technician monitors and diagnoses system failures and creates support tickets for immediate troubleshooting. They also assist network engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. The Network Technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieving the best customer satisfaction for system services.

Duties include, but are not limited to, the following:

• Monitor Clients’ network and network performance
• Provide notification to clients and all appropriate team members regarding network-related issues
• Diagnosis network-related issues and provide support to resolve these issues
• Assist in WAN/LAN Operation
• Ability to self-teach / learn in order to solve problems

Qualifications:

• Must have the ability to use step-by-step problem-solving procedures
• Must have the ability to work independently
• Must be willing to work evenings, overnights, and weekends
• Must be willing to be on-call after-hours
• Must be reliable
• Must be a team player
• Linux/Unix experience is a plus

Full-time in Blue Ash, OH:

Summary

At Costrategix, we work with clients committed to evolving their existing business models towards today’s Digital and Data demands. The Product Strategist will be help clients navigate business needs and translate them into an implementable blueprint.

This role provides broad exposure spanning different industries/verticals around leading-edge digital projects. The ability to understand and manage the complexity of leading-edge Digital and Data projects in areas of Data Science, AI, Cloud, Mobile, and Application Modernization is a capability required by this role.

As a Product Strategist at CoStrategix, you will play a professional, individual contributor role that combines strategic consulting, product leadership, and solution delivery. You will work across our core offerings—AI Solutions & Strategy, Data Engineering, Platform Modernization, and Product Design—to deliver impactful outcomes for clients and support the growth of our practice.

Key Responsibilities

1. Client Discovery and Solutioning:

   • Lead client discovery workshops and strategic engagements to identify opportunities and shape solution direction.

   • Translate client business goals into actionable product strategies and roadmaps.

   •  Develop presentations and engagement artifacts in collaboration with cross-functional teams.

2. Strategic Product/Solution Leadership:

   • Define product vision and go-to-market strategies aligned with client and business objectives.

   • Prioritize initiatives based on value, feasibility, and alignment with market and technology trends.

3. Solution Delivery:

   • Collaborate with engineering, design, data, and architecture teams to ensure strategic alignment through execution.

   • Support in defining requirements, reviewing user stories and designs, and validating the roadmap. Participate in backlog grooming, sprint planning, and release management activities.

   • Participate in pre-sales and estimation activities as needed.

   •  Ensure quality, regulatory, and performance expectations are met during delivery.

   • Manage multiple streams and/or projects effectively setting priorities. 

4. Practice Enablement and Thought Leadership:

   • Contribute to the development of internal frameworks, playbooks, and consulting assets.

   • Mentor team members and actively participate in hiring for the product and strategy practice.

   • Share client and industry insights to shape CoStrategix’s strategic direction and service innovation.

   • Foster strong relationships with internal and external stakeholders, including business units, clients, and vendors

5. Outcome Focus:

   • Define and monitor success metrics for product initiatives.

   •  Promote a culture of outcome-oriented delivery, ensuring all work is grounded in client impact, scalability, and usability.

Education and Experience

• Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, Data Science or related field. Master’s preferred.

• Minimum 5 years of experience in product management and business analysis.

• Experience with data management platforms, databases, SQL, and ETL processes.

• Proven track record of managing successful IT products from conception to launch.

• Familiarity with agile development methodologies and tools.

Qualifications

• Strong analytical and problem-solving skills with a data-driven approach to decision-making.

• Ability to work effectively in a fast-paced, collaborative environment.

• Demonstrated competency in working with cross-functional teams, and effective team-management skills.

• Excellent communication and interpersonal skills, with the ability to translate complex technical concepts into business language.

ABOUT COSTRATEGIX

At CoStrategix, we are at the forefront of data innovation, providing cutting-edge solutions that ensure the reliability and integrity of business-critical data.

It is important our employees Do The Right Thing Always

At CoStrategix, we are passionate about our core values. We believe in creating an inclusive workplace that promotes our core values and diversity. Every Gixer (CoStrategix Employee) has an opportunity for success regardless of their color, race, religion, gender, nationality, ancestry, age, disability, military/veteran status, gender identity, or sexual orientation. Creating an environment where everyone, from any background, can do their best work. It’s the right thing to do.

Click here for full job description and to apply!